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Privacy Policy for Remote Help

Clear privacy terms for a remote assistance app that uses sensitive Android capabilities.

This policy explains how Remote Help accesses, uses, stores, and shares data when a help seeker and helper use the app for remote assistance. The language is written for public disclosure and Google Play policy review.

Effective date: 8th April 2026 Provider: GTPro Solutions Contact: info@gtpro.in
Illustration representing privacy and secure remote assistance
Store-ready disclosurePublic, direct, app-specific policy URL
What is accessedSession identifiers, device details, signaling data, and user-granted microphone, screen-sharing, VPN, and assist-control capabilities.
What is not doneNo sale of user data, no sharing with advertisers, and no advertising use of sensitive device capabilities.
PurposeRemote assistance, session connectivity, troubleshooting, security, and controlled support actions after user consent.

1. What Remote Help Does

Remote Help lets a help seeker create a temporary help session and allow a trusted helper to assist them remotely. A session may include secure audio, screen sharing, a secure WireGuard tunnel, and remote control actions only after the seeker grants the required Android permissions.

2. Data We Access or Collect

Remote Help may access or collect the following data to provide remote assistance:

  • Display name entered by the seeker or helper.
  • Device name and device model information used to identify devices in a support session.
  • Temporary help session identifiers, help codes, session status, mute status, and session signaling metadata.
  • WireGuard public keys and assigned VPN IP addresses used to create the secure tunnel.
  • WebRTC signaling data, including SDP offers, answers, and ICE candidates, used to connect audio, screen sharing, and remote control.
  • Microphone audio during an active support session, if microphone permission is granted.
  • Screen content during an active screen-sharing session, if the seeker grants Android screen capture permission.
  • Remote control commands such as tap, swipe, Back, and Home, if the seeker enables Remote Help assist controls through Android Accessibility settings.
  • Basic backend logs needed for operation, debugging, abuse prevention, and security.

3. How We Use Data

We use this data only to provide the remote assistance service, including:

  • Creating and joining support sessions.
  • Connecting the seeker and helper.
  • Establishing the secure WireGuard tunnel.
  • Negotiating WebRTC audio and screen sharing.
  • Sending helper remote control actions to the seeker’s device after consent.
  • Maintaining session state, troubleshooting, and securing the service.

Remote Help does not use this data for advertising.

4. Screen Sharing, Microphone, VPN, and Accessibility

Remote Help only starts screen sharing after the seeker approves Android’s screen capture permission prompt.

Remote Help only uses the microphone after the user grants microphone permission.

Remote Help uses a WireGuard VPN tunnel for the remote help session. The tunnel is used for remote assistance connectivity and is not intended to route all personal internet traffic.

Remote Help uses Android Accessibility only for assist controls requested by the helper during an approved session, such as taps, swipes, Back, and Home. Remote Help does not use Accessibility to read passwords, payment information, messages, or other personal content for advertising or profiling.

5. Data Sharing

We do not sell personal or sensitive user data.

We do not share user data with advertisers.

Data may be processed by infrastructure used to run the Remote Help backend server and network service. Data may also be disclosed if required by law, to protect users, or to prevent abuse or security incidents.

6. Data Storage and Retention

Remote Help stores session and device registration metadata on the backend server for operating the service and troubleshooting.

Screen sharing video and microphone audio are not intentionally recorded or stored by Remote Help.

Remote control commands are used to perform the requested action during the active session and are not used for advertising or profiling.

Session and device records are retained only as long as needed for service operation, troubleshooting, security, and legal compliance. Users may request deletion by contacting info@gtpro.in.

7. Security

Remote Help uses secure transport and encrypted technologies where appropriate, including WireGuard and WebRTC, to protect remote assistance sessions. Access to backend systems is restricted to authorized operators.

8. Children

Remote Help is not directed to children. If the app is used to assist an elderly family member or another person, the helper should only connect with that person’s consent.

9. User Choices

  • Users can stop a session at any time by ending the help session.
  • Users can stop screen sharing from Android’s screen sharing indicator or by ending the session.
  • Users can disable Remote Help assist controls in Android Accessibility settings.
  • Users can revoke microphone and other Android permissions in system settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted at this same URL with a new effective date.

11. Contact

For privacy questions or deletion requests, contact:

GTPro Solutions
info@gtpro.in